Andersen Global
Manuel Suárez is a managing director at Andersen Consulting in Spain, bringing over 20 years of expertise in strategic and process consulting. His specialization spans organization, human resources, and quality, with additional focus on competitive intelligence and customer experience management.
Throughout his career, Manuel has led projects across various industries, placing particular emphasis on the telecommunications sector. Before joining Andersen Consulting, Manuel collaborated with Braintrust, where he held the role of associate director beginning in 2009, focusing on the organization and human resources practice.
In addition to his consulting achievements, Manuel has contributed to academia as an associate professor in the customer experience program at IE Business School. He also co-authored Experiencia de Cliente, published by Editorial Lid.
Firm
Location
Madrid, Spain
Education
- Universidad Complutense Madrid, Degree in Organizational Psychology
- ICEMD-ESIC, Postgraduate Degree in Customer Experience Management
- ICEMD-ESIC, European Certificate in Relationship Marketing
Languages
- Spanish
- English
Areas of Specialization
- Human Resources
- Organizational Psychology
- Training and Development
- Employee Experience
- CX Management
- Quality Systems
- Strategic Consulting